Report or Fix Content

Report Inappropriate Content

You can report inappropriate content on a computer or mobile device. Before you report content, read the policy

Computer

Report inappropriate reviews 

  1. Go to Google Maps.
  2. Search for a business by its name or address.
  3. Select the business from the search results.
  4. On the Business page select ‘Reviews’.
  5. Scroll to the review you would like to report.
  6. Click Menu Three-dot menu verticaland then Report Review.
  7. In the window that appears, complete the form.
  8. Click Submit.

Report inappropriate photos and videos

  1. Go to Google Maps.
  2. Search for the business and select it from the results.
  3. In the panel on the left, click any photo or video. If there are multiple photos or videos, scroll through them until you see the photo you would like to report.
  4. At the top left, click Menu  Three-dot menu verticaland then  Report a problem.
  5. In the window that appears, complete the form. 
  6. Click Submit.

Report inappropriate questions and answers

  1. Go to Google Maps.
  2. Search for the business and select it from the results.
  3. In the panel on the left, scroll down to the Questions and Answers section and click on ‘More Questions’.
  4. Select the Question or Answer you would like to report and tap Three-dot menu vertical and click on Report Question/Report Answer.
  5. Fill out the form that appears and click ‘Submit Report’.

Mobile 

To report review

  1. Open the Google Maps app.
  2. Search for the business and select it from the results.
  3. Swipe to the right until you see the reviews section.
  4. Tap the review you wish to report and scroll down till you see Three-dot menu vertical and select ’Report Review’.
  5. In the window that appears, complete the form. 
  6. Tap Submit.

Report inappropriate photos and videos

  1. Open the Google Maps app.
  2. Search for the business and select it from the results.
  3. Swipe to the right until you see the photo or video you would like to report.
  4. Tap the photo or video and then Report Three-dot menu vertical at the bottom right.
  5. In the window that appears, complete the form. 
  6. Tap Submit.

Report inappropriate questions and answers

  1. Open the Google Maps app.
  2. Search for the business and select it from the results.
  3. Scroll  to the Questions and Answers section and tap on “See all questions”.
  4. Select the ‘Question’ or ‘Answer’ you want to report.
  5. Next to the question or answer, tap More Three-dot menu vertical.
  6. Tap Report question or Report answer.
Tip: Learn more about how to report reviews on your Business Profile.

What to expect after you report a review or media

We have a feature on the Google Maps app where you can track your reports for reviews or media. The Reports section offers a view of all reported reviews or media. Reports made anytime before this feature was available may not be accessible. The status of a report can vary depending on its stage, and you will see one of the following updates:

  1. Processing report: We have received your report.
  2. Content removed: The reported content has been removed from Maps. 
  3. Content not removed: The content has not been removed because either your account has been restricted or we do not have enough information to support the removal. 
  4. Content restored: The content was reinstated because we found new information to support restoring the content.
  5. Report Canceled: The content or the place was edited or removed and your report was canceled.

If we do not remove the content you reported, you may be eligible to submit one appeal. Additional resolution options may be available. Learn more about European Union Digital Services Act Resolution Options.

Note: We reserve the right to either reinstate or take down content, irrespective of whether your report was accepted or not accepted.

Fix your content

You can edit your content on a computer or mobile device.

Computer

To edit or delete a review

  1. Go to Google Maps.
  2. Click Menu  on the top left corner.
  3. In the panel on the left, click on ‘Your Contributions’ and select ‘Reviews’.
  4. Choose the review you wish to edit and, click Menu â€‹â€‹Three-dot menu vertical and select one of 3 options ‘Edit Review’, ‘Delete Review’ or ‘Add a Photo’.
    1. If you choose ‘Edit Review’, then in the window that appears, complete the form. Click Post.
    2. If you choose ‘Delete Review’ then in the window that appears, confirm the ‘Delete’ option.
    3. If you choose ‘Add a Photo’, then in the window that appears select the photo or video you wish you add and click ‘Select’.

To delete a photo or video

  1. Go to Google Maps.
  2. Click Menu  on the top left corner.
  3. In the panel on the left, click on ‘Your Contributions’ and select ‘Photos’.
  4. Choose the photo or video  you wish to delete and, click Menu Three-dot menu vertical and click on ‘Delete this photo’ or ‘Delete this Video’ and then in the window that appears, select ‘Delete’.

Mobile 

To edit or delete a review

  1. Open the Google Maps app.
  2. Click on the profile button on the top right corner.
  3. In the menu that appears, select ‘Your Profile’.
  4. Tap the review you wish to edit Three-dot menu vertical and select either ‘Edit Review’ or ‘Delete Review’.
    1. If you select ‘Edit Review’, then in the window that appears, complete the form and tap ‘Post’. 
    2. If you select ‘Delete Review’, then in the window that appears, tap ‘Yes’.

To edit or delete a photo or video

  1. Open the Google Maps app.
  2. Click on the profile button on the top right corner.
  3. In the menu that appears, select ‘Your Profile’ and then tap “See all Photos”.
  4. Tap the photo or video you wish to edit or delete.
    1. To delete tap on 
    2. To add a caption to the photo or video tap on  add a caption and the tap on 

To edit or delete a question or answer

  1. Open the Google Maps app.
  2. Click on the profile button on the top right corner.
  3. In the menu that appears, select ‘Your Profile’ and then scroll down to ‘Other Contributions’ and tap ‘Q&A’.
  4. Tap the question or answer you wish to edit or delete.
    1. To delete tap on ‘Delete Question’ or ‘Delete Answer’.
    2. To edit an Answer - tap on the Answer you wish to edit and then click on  and once you have edited tap on ‘Save’.
    3. To edit a Question - tap on the Question you wish to edit Three-dot menu vertical and tap on ‘Edit Question’. Once you have edited the question tap on ‘Save’.

 

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